Knowledge management solutions to support daily activities

“Advantages of Knowledge Profiles”
(pdf, 60 Kb)
Knowledge profiles facilitate finding knowledge people have. Knowledge profiles contain information about people who hold certain knowledge, the best way to contact these people, and the expertise and skills present.

“Lessons learned program and toolkit”
(pdf, 60 Kb)
The concept lessons learned denotes making explicit of experiences and insights for other people to learn. A lesson learned transfers knowledge about what does work in a certain situation and what does not. A lessons learned program is a way for continual improvement of an organization.

“Installing the Knowledge Desk”
(pdf, 59 Kb)
A knowledge desk coordinates answering all type of questions from employees. A knowledge desk stimulates the dispersion of knowledge available within your organization and initiates the development of new, sought after knowledge. An organization wide knowledge desk develops corporate memory: it controls answering questions, registers both question and answer for usage by others, stores lessons learned and makes these available, and helps the organization in integrating its knowledge.